FREQUENTLY ASKED QUESTIONS
Plumbing FAQs
— Answers from Aviv Plumbing’s Licensed Team
Common questions about plumbing service, pricing, scheduling, and what to expect when you call Aviv Plumbing across Vaughan, Toronto, and the GTA.
PRICING & SERVICE
What are your service rates?
Our service rates depend on the type of work being completed and whether the service is during regular business hours or after hours. Once one of our licensed plumbers has assessed the issue, we’ll provide a clear estimate for your approval before any work begins. We never proceed without your authorization.
Do you give free estimates?
We provide an upfront price after our licensed plumber has assessed the situation on site. This gives you an accurate number based on what we actually find — not a guess over the phone. In most cases this assessment happens at the start of the same visit where the work is completed. There’s no charge for the assessment when you proceed with the repair.
Do you charge for travel time?
No. Our service rates start when we begin work at your property — not when we leave our shop. You pay for work time, not drive time.
What payment methods do you accept?
We accept credit card, debit, e-transfer, and cheque. Payment is due at the time of service.
Are there any hidden fees?
No. The price we give you before starting is the price on your invoice. If anything unexpected changes the scope of work, we stop and discuss it with you before proceeding. No surprises.
Our service rates depend on the type of work being completed and whether the service is during regular business hours or after hours. Once one of our licensed plumbers has assessed the issue, we’ll provide a clear estimate for your approval before any work begins. We never proceed without your authorization.
We provide an upfront price after our licensed plumber has assessed the situation on site. This gives you an accurate number based on what we actually find — not a guess over the phone. In most cases this assessment happens at the start of the same visit where the work is completed. There’s no charge for the assessment when you proceed with the repair.
No. Our service rates start when we begin work at your property — not when we leave our shop. You pay for work time, not drive time.
We accept credit card, debit, e-transfer, and cheque. Payment is due at the time of service.
No. The price we give you before starting is the price on your invoice. If anything unexpected changes the scope of work, we stop and discuss it with you before proceeding. No surprises.
SCHEDULING & RESPONSE
How quickly can you get to me?
In most cases we dispatch the same day. For emergencies we prioritize as fast as possible and give you an honest ETA when you call. We serve Vaughan, Toronto, and the GTA seven days a week including weekends and holidays.
Do you work on weekends and holidays?
Yes. We provide plumbing service seven days a week including statutory holidays. After-hours rates apply outside of standard Monday to Friday business hours (8am to 5pm). We’ll always tell you which rate applies before we begin.
How do I book a service call?
Call or text (416) 678-8737, email info@avivplumbing.ca, or fill out the contact form on our website. We’ll confirm your booking and give you an estimated arrival window. For emergencies, calling or texting is fastest.
Can I book in advance for a non-emergency job?
Yes. We schedule both emergency and planned service calls. For planned work — fixture installations, water heater replacements, planned re-piping — we book at a time that suits you. Call or email to arrange.
In most cases we dispatch the same day. For emergencies we prioritize as fast as possible and give you an honest ETA when you call. We serve Vaughan, Toronto, and the GTA seven days a week including weekends and holidays.
Yes. We provide plumbing service seven days a week including statutory holidays. After-hours rates apply outside of standard Monday to Friday business hours (8am to 5pm). We’ll always tell you which rate applies before we begin.
Call or text (416) 678-8737, email info@avivplumbing.ca, or fill out the contact form on our website. We’ll confirm your booking and give you an estimated arrival window. For emergencies, calling or texting is fastest.
Yes. We schedule both emergency and planned service calls. For planned work — fixture installations, water heater replacements, planned re-piping — we book at a time that suits you. Call or email to arrange.
OUR SERVICE & TERMS
Are your plumbers licensed?
Yes. Every Aviv Plumbing technician who comes to your home or business is fully licensed under Ontario plumbing regulations. We carry full liability insurance and WSIB coverage on every job. Plumbing is a licensed trade in Ontario — we take that seriously.
What areas do you serve?
We serve Vaughan, Toronto, North York, Etobicoke, Scarborough, Richmond Hill, Markham, Thornhill, Mississauga, Aurora, Newmarket, King City, Woodbridge, Maple, Stouffville, Nobleton, Bolton, Caledon, Bradford West Gwillimbury, Innisfil, East York, Leaside, Forest Hill, Rosedale, and all surrounding GTA communities.
Are you a Moen Flo certified installer?
Yes. Aviv Plumbing is a certified Moen Flo installer. We install, calibrate, and commission Moen Flo Smart Water Monitor systems for residential and commercial properties across the GTA. Certification matters — it ensures the device is installed correctly and calibrated for your home’s specific plumbing.
Do you offer commercial plumbing?
Yes. We provide licensed commercial plumbing services for offices, restaurants, retail locations, and multi-unit residential buildings across the GTA. We handle both routine maintenance and emergency calls, and can discuss ongoing service agreements for commercial clients.
Do you work in condos and apartments?
Yes. We work in condominiums and multi-unit buildings across the GTA regularly. We’re familiar with building management protocols and coordinate access and timing with building superintendents and management companies.
Yes. Every Aviv Plumbing technician who comes to your home or business is fully licensed under Ontario plumbing regulations. We carry full liability insurance and WSIB coverage on every job. Plumbing is a licensed trade in Ontario — we take that seriously.
We serve Vaughan, Toronto, North York, Etobicoke, Scarborough, Richmond Hill, Markham, Thornhill, Mississauga, Aurora, Newmarket, King City, Woodbridge, Maple, Stouffville, Nobleton, Bolton, Caledon, Bradford West Gwillimbury, Innisfil, East York, Leaside, Forest Hill, Rosedale, and all surrounding GTA communities.
Yes. Aviv Plumbing is a certified Moen Flo installer. We install, calibrate, and commission Moen Flo Smart Water Monitor systems for residential and commercial properties across the GTA. Certification matters — it ensures the device is installed correctly and calibrated for your home’s specific plumbing.
Yes. We provide licensed commercial plumbing services for offices, restaurants, retail locations, and multi-unit residential buildings across the GTA. We handle both routine maintenance and emergency calls, and can discuss ongoing service agreements for commercial clients.
Yes. We work in condominiums and multi-unit buildings across the GTA regularly. We’re familiar with building management protocols and coordinate access and timing with building superintendents and management companies.
PLUMBING EMERGENCIES
What counts as a plumbing emergency?
Burst pipes, active flooding, sewer backup, complete loss of water supply, sump pump failure during a storm, and any situation where water is flowing uncontrolled are all emergencies. If you’re not sure whether your situation qualifies, call us — we’d rather you call and let us assess than wait and have a manageable situation become a serious one.
What should I do while waiting for the plumber?
If you have a leak or burst pipe, locate your main water shut-off valve and turn it off. It’s usually in your basement near where the water line enters the home — often near the front foundation wall. Once the water is off, the damage stops getting worse. Call or text us at (416) 678-8737 and we can walk you through any immediate steps while we’re on the way.
Do you respond to emergencies on weekends?
Yes. We provide emergency plumbing service seven days a week including weekends and statutory holidays. After-hours rates apply. When you call, we’ll confirm the rate and give you an ETA before dispatching.
What if a pipe bursts while I’m away?
Turn off the main water supply remotely if you have a Moen Flo Smart Water Monitor installed — it can shut off your water automatically or via the app. If you don’t have one, contact a trusted person near your home to shut off the supply. Then call Aviv Plumbing at (416) 678-8737. A Moen Flo installation is one of the best investments you can make to protect your home while you’re away — ask us about it.
Burst pipes, active flooding, sewer backup, complete loss of water supply, sump pump failure during a storm, and any situation where water is flowing uncontrolled are all emergencies. If you’re not sure whether your situation qualifies, call us — we’d rather you call and let us assess than wait and have a manageable situation become a serious one.
If you have a leak or burst pipe, locate your main water shut-off valve and turn it off. It’s usually in your basement near where the water line enters the home — often near the front foundation wall. Once the water is off, the damage stops getting worse. Call or text us at (416) 678-8737 and we can walk you through any immediate steps while we’re on the way.
Yes. We provide emergency plumbing service seven days a week including weekends and statutory holidays. After-hours rates apply. When you call, we’ll confirm the rate and give you an ETA before dispatching.
Turn off the main water supply remotely if you have a Moen Flo Smart Water Monitor installed — it can shut off your water automatically or via the app. If you don’t have one, contact a trusted person near your home to shut off the supply. Then call Aviv Plumbing at (416) 678-8737. A Moen Flo installation is one of the best investments you can make to protect your home while you’re away — ask us about it.
MAINTENANCE & PREVENTION
How often should I have my plumbing inspected?
We recommend an annual plumbing inspection for homes more than 10 years old that have never been professionally assessed. Key items to check annually include the sump pump, water heater condition, drain flow, and visible supply line connections. Ask us about our Preventative Maintenance Plans for residential and commercial properties — they include a written report after every visit.
How do I test my sump pump?
Pour a bucket of water slowly into the sump pit — the pump should activate when the float rises and clear the water within a minute or two. If it doesn’t activate, call us. We recommend testing your sump pump every spring before storm season and replacing it proactively at 7 to 10 years of age — before it fails during a storm.
What can I do to prevent drain blockages?
In kitchens: avoid pouring grease or food particles down the drain — scrape plates into the bin before washing. In bathrooms: use a drain strainer to catch hair before it enters the drain. Avoid flushing anything other than toilet paper. For persistent slow drains, a professional cleaning addresses root causes that home products won’t fully clear.
Should I be worried about hard water in the GTA?
GTA water is moderately hard — meaning elevated mineral content that accumulates inside pipes, water heaters, and appliances over time. It’s not a health concern, but it does affect plumbing longevity. A water softener or conditioner system installed by a licensed plumber is the most effective solution. It pays for itself through extended appliance and fixture life.
We recommend an annual plumbing inspection for homes more than 10 years old that have never been professionally assessed. Key items to check annually include the sump pump, water heater condition, drain flow, and visible supply line connections. Ask us about our Preventative Maintenance Plans for residential and commercial properties — they include a written report after every visit.
Pour a bucket of water slowly into the sump pit — the pump should activate when the float rises and clear the water within a minute or two. If it doesn’t activate, call us. We recommend testing your sump pump every spring before storm season and replacing it proactively at 7 to 10 years of age — before it fails during a storm.
In kitchens: avoid pouring grease or food particles down the drain — scrape plates into the bin before washing. In bathrooms: use a drain strainer to catch hair before it enters the drain. Avoid flushing anything other than toilet paper. For persistent slow drains, a professional cleaning addresses root causes that home products won’t fully clear.
GTA water is moderately hard — meaning elevated mineral content that accumulates inside pipes, water heaters, and appliances over time. It’s not a health concern, but it does affect plumbing longevity. A water softener or conditioner system installed by a licensed plumber is the most effective solution. It pays for itself through extended appliance and fixture life.
STILL HAVE QUESTIONS? CALL OR TEXT US
Our licensed team is available seven days a week. For questions about your specific plumbing situation, the fastest answer is a direct call.
Call or Text: (416) 678-8737 · Email: info@avivplumbing.ca
